Last Updated: September 2026

Introduction

Welcome to the official website of COMPUTER SERVICE NW LLC (hereinafter referred to as "we"). Thank you for using our services and applications. This Privacy Policy describes how we collect, use, store, share and protect your information, as well as your rights regarding the processing of personal data. By accessing, browsing this website or using any of our services and applications, you acknowledge that you have read, understood and agreed to all terms of this Privacy Policy. If you do not accept these terms, please stop using our website and services immediately.

We comply with applicable federal and Washington state privacy laws of the United States, and conduct data processing in compliance with the General Data Protection Regulation (GDPR). We will continuously improve our privacy protection measures in accordance with legal updates and business adjustments.

Information We Collect

We only collect information necessary to provide services, which falls into two categories: information you actively provide and information automatically collected by our systems.

Information You Voluntarily Provide

When you contact us, send emails or submit feedback, you may voluntarily provide basic contact information such as your name, email address and phone number. During customer service communications, descriptions of device malfunctions, service requests, chat records and feedback will be retained for follow-up service support. You are not required to provide irrelevant information.

Automatically Collected Information

When you browse our website or download our applications, our systems will automatically collect basic device and network information, including:

Crash logs
Diagnostic information
Other application performance data
Device ID or other identifiers

All collected activity data is used solely to improve service content.

Use of Collected Information

All information we collect is used only for legitimate business operations and service improvement, and will not be used beyond the agreed scope. Specific purposes are as follows:

Communications and service notifications: We send you necessary reminders, after-sales follow-ups and service instructions.

Compliance and risk prevention: We retain service records in accordance with laws and regulations. We also implement measures to prevent cyberattacks, unauthorized access, service fraud and improper use of the website, so as to protect the website, service systems and the security of all users.

Information Sharing and Disclosure

We strictly protect the confidentiality of your information and will never sell or rent your personal data to unrelated third parties. We may share your information only under the following legitimate circumstances:

Business restructuring: In the event of a company merger, acquisition, asset transfer or business restructuring, user information may be transferred as part of business assets. We will notify you in advance via website announcement or email, and require the successor entity to continue to fulfill privacy protection obligations.

Legal requirements: We may disclose your information when required by legal documents, investigative orders issued by judicial authorities or regulatory agencies, or to protect public interests and prevent illegal acts.

Data Security Protection

We adopt industry-standard technical and administrative measures to fully protect your information. We use encrypted protocols for data transmission and implement confidential data storage. Firewalls and intrusion detection systems are deployed to prevent unauthorized access and data tampering.

We have established strict access control rules, limiting access to user information to necessary personnel only, who receive regular privacy and security training. A comprehensive incident response plan is in place to address data security events. Despite our best efforts to secure your data, please note that no data transmission or storage system over the Internet can guarantee absolute security.

Your Rights

Under applicable data protection laws and regulations, you have the right to manage your personal information. You may contact our customer service for assistance. You have the right to request deletion of your relevant information. Except for data that must be retained by law, we will complete the deletion within a reasonable period of time.

You may withdraw consent to data processing and marketing communications, or object to our data processing activities. If you believe our data processing has infringed your legitimate rights and interests, you have the right to file a complaint with the relevant regulatory authority.

Third-Party Links and Services

Our website may contain links or access entries to third-party platforms. Once you navigate to external websites or use third-party services, their privacy policies are independent of our information collection and usage practices. We recommend that you carefully review the privacy terms of third-party platforms before providing any personal information.

Children’s Privacy

Our website and services are intended for adult users. We do not knowingly collect personal information from minors. If we discover that we have obtained personal information from users under the age of 13 without parental or guardian consent, we will immediately delete the relevant data and terminate the related services. Guardians may contact us to inquire about or delete minors’ information.

Policy Updates

We reserve the right to revise this Privacy Policy from time to time. Any updates will be prominently posted on our website. For material changes affecting the scope of data collection or information sharing, we will issue advance notices. Your continued use of our website and services after the update takes effect constitutes your acceptance of the revised policy.

Contact Information

If you have questions, suggestions regarding this Privacy Policy, or need to exercise your rights related to personal information, please contact us at: [email protected]

General Terms

This Privacy Policy is governed by federal and state laws of the State of Washington, United States. Any dispute arising out of this Policy or data processing activities shall first be resolved through friendly negotiation between the parties. If negotiation fails, the dispute shall be submitted to the competent court at the company’s location for resolution.